FREQUENTLY ASKED QUESTIONS
About how long does shipping take?
Our shipping is done with UPS. Check this chart for estimated shipping time.
What type of art files do you accept?
All files must be 300 dpi or more. Preferred file types are .PSD, .EPS, .PDF & .AI. If you're submitting Adobe Illustrator files, please make sure all text is converted to outlines on a solid or negative background.
What is your average turnaround time?
Our average turnaround time is 10-15 business days (Monday - Friday) plus Shipping time. This is not guaranteed. If you pay for an order after 3:00pm your order will not be processed until the following business day.
Do you offer brands and items that are not posted on your price chart?
We can get just about anything you need. If you do not see the Item you want on the price chart, please send and email to email@example.com and ask for pricing.
Can I get 100 T-shirts with two separate designs?
You can, but It would have to be priced as two separate orders.
Can I choose different items, Sizes, and colors in the same order? What about styles?
Definitely, as long as the print size and color doesn't change. If you decide to change the color of the ink, there will be an ink change fee of $15 per ink color changed. Customer is only allowed one ink change per 25 pieces sold.
How do I get free Screen Setup?
We give free screens and free setups for orders of 100 pieces or more per design.
I don't have artwork, can you make custom artwork for me?
We do offer custom artwork creation, but it really depends on what you are looking for. For a quote, send your ideas to firstname.lastname@example.org.
I found something wrong with my order!!! What do I do?!!
If something is wrong with your order please contact us within 48 hours of receiving the order. If we have made an error in any way, we will make it right!
I need my order fast!! Do you do rush orders?
We do offer rush orders. Each rush order will be custom quoted. Send us an email at email@example.com.
What is a screen?
A screen is used for each color ink used on a garment. (ex. 3 color art = 3 screens) Your screens are free on orders of 100 pieces or more.
When I place my order do i have to pay in full up front?
We only require a 50% deposit of the total order price. The other 50% must be paid before your order can be shipped or picked up. You do have the option to pay in full if that is easier for you.